service centre

Dynamic is more than a manufacturer of high quality electronic solutions, we are also dedicated to offering a specialist after sales repair service to continuously support our products in the market place.

Dynamic has four dedicated Service Facilities located around the globe to provide our customers with localised technical expertise and the prompt turnaround of all servicing requirements for dealers, health services, OEMS and contract manufacturing customers, with all repairs conducted to the exact factory specifications and only originally specified components are used.

For contact details and specific instructions when returning product for repair please select your closest service facility below (end users please contact your local dealer).

Europe:

Dynamic Europe Ltd, Kidderminster, United Kingdom

1. Before sending your products(s) in for repair, you should first refer to the Diagnostic Flash Code Listings or for further information go through the Diagnostics section of the relevant product installation manual. If you are still unsure as to where the fault lies, please contact Dynamic Europe for technical assistance.
2. If you are unable to rectify the fault please contact the Dynamic Europe Service Facility for instructions on the return process.
3. Please ensure that all product returns have been adequately cleaned/decontaminated. Dynamic Europe Ltd reserves the right to refuse the return of a product that is contaminated with infectious or microbiological substances or other materials that may be deemed hazardous to the employees of the company.
4. Please package product(s) securely and adequately label the packaging.

USA:

Dynamic North America, Ohio, USA

1. Before sending your product(s) in for repair, you should first refer to the Diagnostic Flash Code Listings or for further information go through the Diagnostics section of the relevant product installation manual. If you are still unsure as to where the fault lies, please contact Dynamic North America (DNA) for technical assistance.
2. If you are unable to rectify the fault please contact the DNA Service Facility and request a Return Material Authorisation Number ("RMA").
3. Download a copy of the RMA form and complete the relevant sections in both the "header" (yellow section) and "items" (white section) tab of the spreadsheet.
4. Email a copy of the completed RMA form to usaservice@dynamiccontrols.com and include a printed copy with the return product.
5. Please ensure that all product returns have been adequately cleaned/decontaminated. Dynamic Controls reserves the right to refuse the return of a product that is contaminated with infectious or microbiological substances or other materials that may be deemed hazardous to the employees of the company.
6. Please package product(s) securely and attach a "Dynamic Product Return" label (available from the DNA service facility) to the packaging. Ensure the RMA number is written on the label. Return freight charges are the responsibility of the customer

New Zealand & Asia:

Dynamic Controls, Christchurch, New Zealand

1. Before sending your product(s) in for repair, you should first refer to the Diagnostic Flash Codes Listings or for further information go through the Diagnostics section of the relevant product installation manual. If you are still unsure as to where the fault lies, please contact Dynamic Controls for technical assistance.
2. If you are unable to rectify the fault please contact the Dynamic Controls Service Facility and request a Return Material Authorisation Number ("RMA").
3. Download a copy of the RMA form and complete the relevant sections in both the "header" (yellow section) and "items" (white section) tab of the spreadsheet.
4. Email a copy of the completed RMA form to service@dynamiccontrols.com and include a printed copy with the return product.
5. Please ensure that all product returns have been adequately cleaned/decontaminated. Dynamic Controls reserves the right to refuse the return of a product that is contaminated with infectious or microbiological substances or other materials that may be deemed hazardous to the employees of the company.
6. Please package the product(s) securely and attach a "Dynamic Product Return" label (available from the Dynamic Controls Service Facility) to the packaging. Ensure the RMA number is written on the label. Return freight charges are the responsibility of the customer.

Australia:

Electronic Mobile Service, Sydney, Australia

1. Before sending your product(s) in for repair, you should first refer to the Diagnostic Flash Code Listings or for further information go through the Diagnositics section of the relevant product installation manual. If you are still unsure as to where the fault lies, please contact Electronic Mobile Service (EMS) for technical assistance.
2. If you are unable to rectify the fault please contact Electronic Mobile Service EMS for instructions on the return process.
3. Please ensure the all product returns have been adequately cleaned/decontaminated. EMS reserves the right to refuse the return of a product that is contaminated with infectious or microbiological substances or other materials that may be deemed hazardous to the employees of the company.
4. Please package product(s) securely and adequately label the packaging. Ensure you enclose return address and contact details.